Problem Resolution

The Waterproofing Membrane Association Inc. main purpose is to develop Codes of Practice for Waterproofing Membranes to set best practice for selection and installation of waterproof membranes to raise industry standards.

Our association also provide good technical support service to a wide cross section of the building and construction industry and including property managers or owners.

To be involved in problem project resolutions we require full and comprehensive information that requires the Problem Resolution Form to be completed and sent back to us.

However, as your contract is with the applicator firm direct or through the building contractor, you must first refer the matter to them to obtain resolution, if that fails then contact the supplier of materials used on the project seeking their assistance to resolve. That’s the correct procedure and our policy. Only when that procedure fails do you contact our association seeking assistance.

This will facilitate a more speedy response.